Better performance, cleaner air, and a heat pump that runs the way it was designed to.
Professional maintenance and cleaning Auckland-wide for wall and floor mounted heat pumps that removes the mould and dust building up inside your system. It restores the performance you have been missing and keeps the system running efficiently for longer
Your wall and floor heat pumps get professional maintenance from a company that doesn't sell or install new units.
Is this the right service for your situation?
Your system is not heating or cooling the way it used to. Rooms are taking longer to reach temperature, or one part of the house is noticeably less comfortable than it used to be. That is usually the result of buildup inside the unit restricting its ability to do its job. A Restore removes that buildup and returns the system to the performance it was designed to deliver.
You have noticed a musty smell when the heat pump runs. That musty smell comes from mould and bacteria that have accumulated inside the unit in the parts a filter clean does not reach. A Restore treats the source directly, not the symptom.
Your system has been running for years without a professional service. Buildup inside the unit creates wear that develops slowly and without any obvious warning signs. A Restore addresses the conditions that lead to early failures before they become repair bills.
What your Wall and Floor Heat Pump Restore includes
When a heat pump starts struggling to heat or cool a room as well as it used to, or the air coming through carries a smell, the cause is almost always the same. Mould and dust have built up inside the unit in the parts a filter rinse never reaches. Here's what your Restore covers and why each part gets attention.
The filter and internal components
Behind the filter is where most of the buildup lives. That's the part most owners never see and most operators never reach. Your filter gets removed, washed with an antimicrobial solution, and refitted dry. The internal coil is the surface the air passes through to be heated or cooled. The internal fan moves that air. The fan accumulates mould in a ring on its blades over time. Left long enough, that causes the unit to vibrate and work harder than it should. Both get a full clean on every visit.
The drain and casing
Your drain removes the moisture the unit produces during cooling. Buildup from inside the unit drips into the drain over time and blocks it. When it blocks, it overflows. Your drain gets flushed clear, with a slow-release tablet dropped in to inhibit future blockages.. The outside of the unit and the remote control get wiped down and sanitised on every visit.
The outdoor unit
Your outdoor unit does the heating and cooling for the whole system. Debris builds up around it over time and restricts airflow to the coil. We clear the area and wash it down on every visit.
Floor consoles: two things that work differently
Because floor consoles sit at ground level, they accumulate pet hair and carpet fibres that wall units don't face. Your floor console's front panel is removed to access and clean these specifically. Floor consoles also have temperature sensors at ground level that read the room. Dust on these causes the unit to misread the room and run longer than it needs to. We clean them.
From $249.
What You Receive After Every Service.
Every Restore produces a written condition report. This is not a summary. It is a documented record of the system's state before treatment, the work performed, and the measured result. It is the evidence that the service was done and done properly.
Before-and-after photographs of all serviced components
Written notes on every finding, what was done and what needs a follow-up visit
A condition record useful for warranty purposes, insurance or property records
How Would You Like Us to Look After Your System?
If your system has never been professionally serviced, start with a One-Off Restore. If you want your system looked after year after year without having to think about it, an ongoing care plan is the better option. Here is how to choose
Annual Care Plan: Scheduled once per year. Recommended for most heat pumps or floor consoles in year-round use, and for any system installed in a coastal or high-use environment.
Biennial Care Plan: Professional Restore every two years for systems in lighter or seasonal use. Same process and condition report as the Annual Care Plan. Suited to holiday homes, or systems used primarily in one season.
One-Off Restore: The right starting point if your system has never been professionally serviced or you want to know exactly what condition it is in. From $249 inc gst. Includes the full service and a written condition report. No ongoing commitment required.
Pricing: Wall or floor mounted heat pump Restore: $249 inc GST.
Not sure which system you have?
Common questions about wall and floor heat pump cleaning
Annual professional servicing is the standard for wall and floor mounted heat pumps in regular year-round use.. Systems in homes with pets, high dust levels, or occupants with respiratory sensitivities benefit from a service every six to twelve months. Cleaning the filter yourself every four to six weeks is recommended between professional services. A professional Restore reaches the components inside the unit that a filter clean does not: the internal fan, the coil, the drain, and the outdoor unit. If you are unsure how often your system needs attention, the Home Energy Health Assessment gives you a personalised recommendation based on your own situation.
Filter cleaning removes surface dust from the panel you can access yourself. A professional Restore covers the components behind and beneath the filter where mould, dust, and grime accumulate over time. These are the parts that affect how efficiently the system heats and cools, and what the air carries when it circulates through your home. A Restore also includes a temperature measurement before and after the service, so there is a recorded result showing the improvement. See the full difference between a filter clean and a professional service.
A musty smell is almost always a sign of mould and bacteria that have built up inside the unit in the warm, moist environment behind the filter. The system continues to circulate air, and that air passes through what has accumulated inside. Running the unit on dry mode or fan-only can reduce the smell temporarily but does not address the source. A Restore treats the internal components directly and includes a sanitising treatment. If the smell has been present for more than a few weeks, book a Restore.
MiHT services all major heat pump brands in New Zealand, including Mitsubishi Electric, Panasonic, Fujitsu, Daikin, LG, Samsung, Toshiba, Hitachi, and others. The Restore process is the same regardless of manufacturer. MiHT does not install, so there is no brand affiliation and no incentive to recommend one make over another. If you are unsure whether your unit is covered, contact us before booking and we will confirm.
Coastal properties within approximately five kilometres of the sea face an additional maintenance challenge. Salt carried in the air settles on the outdoor unit over time and gradually degrades the external components. This reduces the unit's ability to exchange heat efficiently. Coastal units benefit from more frequent servicing and may require a protective treatment. Note your property's proximity to the coast when booking and the technician will assess the outdoor unit accordingly.
The report covers the temperature reading of the air going in and coming out before and after the service, the condition of each component before treatment, what was found, what was done about it, and what needs attention in future. Before and after photographs are included for every component serviced. The report is issued after the visit and serves as the permanent service record for your system. Annual Care Plan customers also receive their Home Energy Rating.
Professional maintenance by a qualified technician supports your warranty rather than affecting it. Most manufacturers require evidence of regular maintenance, and a documented service record is more likely to support a warranty claim than the absence of one. The condition report produced at every MiHT Restore provides written evidence that the system has been professionally maintained. For specific warranty questions, refer to your unit's documentation or contact the manufacturer directly.
Book online 24 hours a day. Select your service type, choose a time that suits you, and receive instant confirmation. On the day of your service you will receive live GPS tracking of your technician. A full Restore takes approximately one and a half hours.