Heat pump, extraction fan and ventilation maintenance for Auckland rental properties
The Healthy Homes Standards require heating and ventilation systems to be maintained in good working order throughout a tenancy. Not just at installation. Systems degrade between inspections and the performance gap is invisible until a tenant complaint or a tribunal hearing makes it visible.
- Scheduled professional servicing across your portfolio
- Written condition reports after every visit, with before-and-after photos
- Direct tenant coordination handled for you
Meeting the standard at installation isn't enough
This is the gap most portfolios carry without knowing it.
Your tenants aren't comparing current system performance against the required standard. Your landlord clients aren't checking filter condition between inspections. The system runs, the compliance box stays ticked from the last inspection, and the slow decline in performance goes unnoticed until a tenant complaint or a tribunal hearing forces the question.
Regular professional maintenance is what keeps systems performing to the standard they were installed to meet.
MiHT is right for you if...
Service, documentation and repair from one provider
If a service uncovers a repair, a separate quote is provided before any work begins. The landlord decides whether to go ahead. If they do, MiHT manages the job.
One point of contact for servicing and repairs. MiHT carries $2M public liability insurance.
How every service visit works.
Every visit follows the same five-stage process. It was built around a gap we kept seeing: properties with heat pumps and ventilation systems that were running but had no service history, no condition record and no documentation when a tenancy dispute arrived.
PLAN
Tell us which properties need servicing and which systems each property has. Pricing is confirmed before any booking is finalised. Scheduling is coordinated around tenancy arrangements and access requirements.
UNCOVER
Before any work begins, every unit is photographed and its condition recorded. Current performance levels are measured and documented. That starting point is what allows the condition report to show exactly what the service achieved and what, if anything, still needs attention.
RESTORE
Each system is serviced against a documented checklist. Heat pumps, whole-home ventilation systems and extraction fans are cleaned and inspected. Every booked unit receives the full service.
REVIEW
Once the work is done, you receive a condition report with before-and-after photos of every unit serviced. It covers what was found, what was done and what needs attention. If a repair is required, a separate quote follows. The landlord decides before any work begins.
PROTECT
Care plan customers have their next service automatically scheduled before the current one ends. Tenancy changes are flagged and accommodated. Your portfolio stays on schedule without manual follow-up.
Every MiHT condition report includes:
Each system is documented individually. Before-and-after photographs show exactly what was found and what was done. Any issues identified during the inspection are recorded clearly. The report is timestamped and stored against the property address.
Before-and-after photographs of every unit serviced, timestamped and stored against the property address
Written notes on every finding, what was done and what requires follow-up attention
Asset information: make, model and serial number of each unit for accurate portfolio records
Tribunal-ready documentation formatted for submission without additional preparation
Choose the level of support that fits your portfolio
If your properties have never been professionally serviced, a one-off service establishes a baseline condition record. If you want your portfolio maintained on a schedule with documentation produced automatically, a care plan is the better fit.
Single System Service: A one-off service for one system at one property. Right for tenancy changeovers, compliance catch-up or first-time servicing before a new tenancy begins. From $139inc gst per visit. Includes the full service and written condition report. No ongoing commitment required.
MiHT Rental Care Plan: Annual scheduled servicing across your portfolio. Choose systems per property and only pay for what each property actually has. Includes automated scheduling, tenant coordination, digital condition reports and all documentation stored in your portfolio dashboard. Bundle discounts apply for multiple systems per property. From $139inc gst per property per year.
What every MiHT Rental Care Plan includes
Condition report as compliance record
Your condition report is written documentation of each system's state before and after every service. It meets the evidential standard required for Healthy Homes compliance; timestamped, photographed and stored against the property address after every visit.
Service history portal
Every property's service history is stored in one place. Pull up any property's records at any time. When a tenancy dispute requires documentation, the full service history is already there.
Coordinated annual scheduling
Your properties are scheduled on a coordinated annual calendar. Reminders go to you and to tenants. If a date doesn't suit, rescheduling is handled without manual follow-up from you.
Invoicing after each completed service
Invoicing is issued after each completed service. Multi-property billing is available for larger portfolios.
Ready to get your portfolio on a schedule?
Managing one or two properties yourself?
Common questions from Property Managers and Landlords.
Heat pumps (wall, floor, ducted and multi-split), bathroom and laundry extraction fans, kitchen rangehoods, kitchen inline fans, and whole-home positive pressure ventilation systems including HRV, DVS and SmartVent. All covered in a single visit, on one invoice
Once properties are on a care plan, servicing is scheduled automatically. Reminders go to you and to tenants before each visit. Tenancy changes are accommodated without manual rebooking.
Yes. When a service identifies a repair requirement, MiHT provides a separate repair quote before any work begins. The service is completed and the condition report is produced regardless of what is found. If the repair goes ahead, MiHT coordinates it. The service record and the repair record stay with one provider.
All major brands operating in New Zealand, including Mitsubishi Electric, Panasonic, Fujitsu, Daikin, LG, Samsung, Toshiba and Hitachi. There is no brand preference and no installation arm, so no incentive to favour one make over another.
Any fault outside the scope of a maintenance service gets documented in the condition report with photos and a clear description of what was found. Your landlord client has a record of the issue and when it was identified.
Yes. The Standards require ventilation systems installed to meet the standard, including bathroom extraction fans, kitchen rangehoods and kitchen inline fans, to be maintained in good working order throughout the tenancy. Installing a compliant system at the start of a tenancy is not enough. The system needs to continue to function at the required airflow rate. For the full landlord obligations, refer to tenancy.govt.nz.
MiHT services systems to manufacturer specification and documents every visit to tribunal standard. The condition report provides evidence that systems have been professionally maintained and inspected. For specific compliance questions about your portfolio's obligations under the Healthy Homes Standards, refer to tenancy.govt.nz.